• Free Shipping & Easy Return/Exchange
    • 5% Off On Shopping Above ₹1999 Use Code: ABCD5
    • 10% Off On Shopping Above ₹2999 Use Code: ABCD10
    • 15% Off On Shopping Above ₹3999 Use Code: ABCD15
    • COD Available from ₹499 to ₹4999
    • 15% Off On Order Above ₹2499 For New User On Mobile App Use Code: APP15

    Frequently asked question

    Frequently asked question
    1
    To register, please click on “My Account” on our website. Enter all the details asked on the form to complete the registration and activate your account.
    2
    Yes. Registering on the website is absolutely free.
    3
    Yes, all your personal details and credit card information are absolutely safe. Please refer to the website’s Privacy Policy to know more.
    4
    In 'My Profile', you can:
    • View all your purchases and check their current status
    • Add a new address & change your existing address
    • Edit your Ahika profile
    • Check your existing reward points and credits
    5
    Click on the ‘Forgot Password’ option available during “Sign In” and a link to reset your password will be mailed to you on your registered email id.
    6
    You can easily edit your personal information in the "My Account" section on the website.
    7
    Please refer to the ‘Size Chart’ that is provided with every product on the product page. We follow the standard sizing guide.
    8
    Sorry, no two offers can be combined together. On purchasing a sale item, no other discount offers can be clubbed together during checkout.
    9
    You can easily track your order by logging into your account on the website and clicking on "My Orders".
    10
    Yes, COD is available on all orders at all major cities. While placing the order, during the payment option, you will be informed of the availability of the COD option at your location.
    11
    In most cases, the products' MRP will be inclusive of all the taxes which are levied as per the government's rules and regulations.
    12
    Dispatch days refers to the time a seller takes for the packaging and shipping of your order. It means that the order is on its way to your delivery address.
    13
    An estimated delivery date is the date by which your order should be delivered to you.
    14
    We have tied up with a number of reputed shipping partners. The courier service provider for your order is selected based on your location.
    15
    Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail immediately. We will look at it immediately and get back to you.
    16
    • Once your payment has been successfully made, we will process your order as soon as possible.
    • We will send a confirmation e-mail for your order on your registered email ID.
    • A unique Order number will also be mentioned in the communication for future reference.
    • This order number is to be used for all correspondence about the order.
    • You will be notified at every stage of order processing and fulfilment through emails.
    • In case of any issue, you're requested to call our support number, chat with us or email us.
    • We will try and resolve your query as quickly as possible.
    • Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid
    • If not, you can notify us by e-mailing us and we'll correct/update your address for you.
    • If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders.
    • Once your payment has been successfully made, we will process your order as soon as possible.
    • We will send a confirmation e-mail for your order on your registered email ID.
    • A unique Order number will also be mentioned in the communication for future reference.
    • This order number is to be used for all correspondence about the order.
    • You will be notified at every stage of order processing and fulfilment through emails.
    • In case of any issue, you're requested to call our support number, chat with us or email us.
    • We will try and resolve your query as quickly as possible.
    17
    • Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid.
    • If not, you can notify us by e-mailing us and we'll correct/update your address for you.
    • If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders.
    • If you still can't find our notifications in Spam, please get in touch with us at vivaanta@ahika.co/ahika.kurtis@gmail.com
    18
    COD fee is cash handling charges taken by courier company in case of cash on delivery orders. Whereas shipping fee is transportation charges which are charged in both COD as well as Prepaid order.
    19
    • At Ahika.co, we always look forward to providing complete satisfaction to our customers with the best available products, price and service.
    • However, in case of some unforeseen situation with the product received from Ahika, and is required to return the product then the following terms apply for a mutually consented return.
    • We accept return only if the product is having manufacture defects or it is not as described in the product detail page.
    • Please note that we are not accepting any returns for stitched/customized clothing.
    • You will need to inform us within 7 days delivery of the product.
    • Kindly retain all packaging materials and product until receipt of instructions of Ahika.co representative regarding the same.
    • Return Courier Charges will be borne by the Customer.
    • All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to the customer, shall have to be sent back to Ahika.co registered address.
    • While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
    20
    • Remember! At any point in time, the refunds will not exceed the actual value of the goods.
    • You will need to inform us within 7 days delivery of the product.
    • Refund will only be processed for a par of orders that cannot be fulfilled by us / if we are unable to fulfil our obligations.
    • Shipping Charges and Cash on the Delivery charge would not be included in the refund value of your order as these are non-refundable charges.
    • Once we receive the return shipment, we will transfer the respected amount within 4-6 business days to the customer's bank account.
    • No refund for custom duties, shipping cost and taxes, if applicable.
    • For a manufacturing defect, we will replace the new product with the same design.
    21
    • At Ahika.co, we take great care in delivering your products to you timely and safely.
    • Our main aim is to ship all the orders within 48 hours of receiving the order. For shipping to India, please allow 5-6 business days for delivery.
    • All the items are carefully checked and packed accordingly to avoid any form of damage.
    • Once your shipment is handed over to the courier company, we will send you an email confirming the shipment of the order.
    • These alert emails will contain the tracking number and Courier Company’s website detail.
    • Tracking numbers for orders shipped might take around 24 business hours to become active on the courier partner’s website.
    • If shipping is being delayed for any reason because the ordered item is out of stock or there is an unusual delay in fulfilling an order, we will notify you by e-mail or by call.
    • If you have a registered account with us, you may track the status of your orders under My Account section.
    • VAT/customs taxes and duties are not under our control and we are not responsible for the same. VAT/custom and import duties are not included in our ordering process and it will solely be the responsibility of the customer.
    • Please note that all Courier companies will make 2 delivery attempts only.
    • If a courier service is not available in your area, we will contact you and try to find another convenient delivery location served by our courier partners.
    • In the event that the recipient is unavailable, the future modus operandi is at the sole discretion of the courier company and Ahika.co will have no responsibility in this regard.
    • If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Ahika.co for re-delivery shall be claimed from the User placing the order.
    • Please note that your shipping address cannot be changed or revised once the order has been shipped.
    • We will be able to accept requests for order modification or cancellation only before your order is shipped.
    • Unfortunately, we cannot cancel orders after the shipment is dispatched for delivery.
    22
    Shipping Methors Shipping To Shipping Charge
    Pre-paid All Over India Free Delivery above 1499/-
    COD Charges All Over India Free Delivery above 1499/-
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