Frequently asked question

1

How do I register?

To register, please click on “My Account” on our website. Enter all the details asked on the form to complete the registration and activate your account.

2

Is the registration free?

Yes. Registering on the website is absolutely free.

3

Are my personal details secure after I register?

Yes, all your personal details and credit card information are absolutely safe. Please refer to the website’s Privacy Policy to know more.

4

What is My Profile?

In 'My Profile', you can:

View all your purchases and check their current status
Add a new address & change your existing address
Edit your Ahika profile
Check your existing reward points and credits

5

I forgot my password. What should I do?

Click on the ‘Forgot Password’ option available during “Sign In” and a link to reset your password will be mailed to you on your registered email id.

6

I want to edit my personal information. What do I do?

You can easily edit your personal information in the "My Account" section on the website.

7

I’m confused about my size. What do I do?

Please refer to the ‘Size Chart’ that is provided with every product on the product page. We follow the standard sizing guide.

8

Can I use my discount code on a sale item?

Sorry, no two offers can be combined together. On purchasing a sale item, no other discount offers can be clubbed together during checkout.

9

How do I track my order?

You can easily track your order by logging into your account on the website and clicking on "My Orders".

10

Is cash on delivery available?

Yes, COD is available on all orders at all major cities. While placing the order, during the payment option, you will be informed of the availability of the COD option at your location.

11

Will any tax be charged on my orders? If so, how much?

In most cases, the products' MRP will be inclusive of all the taxes which are levied as per the government's rules and regulations.

12

What do you mean by dispatch days?

Dispatch days refers to the time a seller takes for the packaging and shipping of your order. It means that the order is on its way to your delivery address.

13

What do you mean by the estimated delivery date?

An estimated delivery date is the date by which your order should be delivered to you.

14

Which courier company do you use for delivery?

We have tied up with a number of reputed shipping partners. The courier service provider for your order is selected based on your location.

15

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this concern by contacting us through phone or mail immediately. We will look at it immediately and get back to you.

16

How do I know my order has been placed?

Once your payment has been successfully made, we will process your order as soon as possible.
We will send a confirmation e-mail for your order on your registered email ID.
A unique Order number will also be mentioned in the communication for future reference.
This order number is to be used for all correspondence about the order.
You will be notified at every stage of order processing and fulfilment through emails.
In case of any issue, you're requested to call our support number, chat with us or email us.
We will try and resolve your query as quickly as possible.
Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid
If not, you can notify us by e-mailing us and we'll correct/update your address for you.
If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders.
Once your payment has been successfully made, we will process your order as soon as possible.
We will send a confirmation e-mail for your order on your registered email ID.
A unique Order number will also be mentioned in the communication for future reference.
This order number is to be used for all correspondence about the order.
You will be notified at every stage of order processing and fulfilment through emails.
In case of any issue, you're requested to call our support number, chat with us or email us.
We will try and resolve your query as quickly as possible.

17

What should I do if I didn't receive a confirmation email?

Whether you have entered your e-mail address correctly in your profile, and if this email address is still valid.
If not, you can notify us by e-mailing us and we'll correct/update your address for you.
If you're not receiving e-mails even though your e-mail is correct, then they could be going into your Spam or Trash folders.
If you still can't find our notifications in Spam, please get in touch with us at vivaanta@ahika.co/ahika.kurtis@gmail.com

18

Why COD and Shipping charges are charged separately?

COD fee is cash handling charges taken by courier company in case of cash on delivery orders. Whereas shipping fee is transportation charges which are charged in both COD as well as Prepaid order.